Terms & Conditions

Last Updated: 18 December 2025

Welcome to GRAVVO. By accessing or using our website www.gravvo.in, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. Website Use

By accessing this website, you confirm that:

  • You are at least 18 years of age or accessing under parental supervision.

  • You will use this website for lawful purposes only.

  • You will not engage in any activity that may harm, disrupt, or interfere with the website or its services.

2. Product Information

  • GRAVVO offers cosmetic and grooming products including face serums, beard oils, and fragrances.

  • All product descriptions, images, pricing, and availability are provided for informational purposes and may change without notice.

  • Actual product color or packaging may vary slightly due to lighting, screen settings, or batch variations.

3. Orders & Payments

  • Placing an order on our website constitutes an offer to purchase.

  • We reserve the right to accept or reject any order at our discretion.

  • Prices are listed in Indian Rupees (INR) and are inclusive/exclusive of applicable taxes as mentioned.

  • Payments must be completed through our authorized payment gateways.

4. Shipping & Delivery

  • Delivery timelines provided are estimated and may vary due to logistics, location, or unforeseen circumstances.

  • GRAVVO shall not be liable for delays caused by courier partners, natural events, or government restrictions.

5. Returns & Refunds

  • We offer a 7-day return policy for eligible products if they are damaged, defective, or different from what was ordered.

  • Products must be unused, unopened, and in original packaging.

  • Refunds, if approved, will be processed to the original payment method within a reasonable timeframe.

  • Used or tampered products are not eligible for return due to hygiene reasons.

6. Product Usage Disclaimer

  • Our products are for external use only unless stated otherwise.

  • Perform a patch test before full application.

  • GRAVVO is not responsible for allergic reactions due to individual skin sensitivities.

  • Discontinue use and consult a professional if irritation occurs.

7. Intellectual Property

  • All content on this website including text, images, logos, product names, and designs are the intellectual property of GRAVVO.

  • Unauthorized copying, reproduction, or distribution is strictly prohibited.

8. User Conduct

You agree not to:

  • Upload false, misleading, or harmful content.

  • Attempt unauthorized access to our systems.

  • Use the website for fraudulent or illegal activities.

9. Limitation of Liability

  • GRAVVO shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • Our total liability shall not exceed the amount paid for the product purchased.

10. Third-Party Links

Our website may contain links to third-party websites. GRAVVO is not responsible for the content, policies, or practices of such websites.

11. Privacy Policy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and use your data.

12. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of Indian courts.

13. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website implies acceptance of the updated terms.

14. Contact Information

For any queries or support, please contact us at:
📧 support@gravvo.in