Return & Refund Policy – GRAVVO
At GRAVVO, every product is carefully formulated to deliver effective results with complete transparency. We hope you love our products as much as we do. However, if you face any issue with your order, we’re here to help.
Eligible Cases for Return or Replacement
We offer refunds or replacements only in the following situations:
You received an incorrect product
You received a damaged product
You received an expired product
No other return or refund requests will be accepted.
How to Raise a Return / Replacement Request
If you receive a wrong, damaged, expired, or empty product, please email us at
📧 support@gravvo.in
Within 7 (seven) days from the date of delivery, along with:
Clear images of the product and packaging
Invoice or order details
Requests raised after 7 days of delivery will not be accepted.
Empty Package Policy
If you receive a package that appears empty or without weight:
Please record a clear unboxing video from start to finish
The video must clearly show the unopened package and the issue
This is mandatory for verification.
Order Cancellation
Orders cannot be cancelled once shipped
Orders not yet shipped may be cancelled by contacting our support team
Return Approval & Pickup
Please allow up to 48 hours for our team to review your request
Once approved, a reverse pickup will be arranged
Our courier partner will collect the product from your doorstep
Refund Process
After we receive the returned product, our team will inspect it
If the issue is verified, a refund will be initiated within 24 hours
Refunds will be processed to the original mode of payment
Need Help?
For any questions or assistance, contact us at:
📧 support@gravvo.in
